Field Service Excellence

Field Service Digital Transformation

Field Service Business Consultancy

We are hiring european FSM consultants !

Are you looking to assess and to improve your current Field Service performance ?

Are you willing to invest in a Field Service Management (FSM) Software ?

Are you looking for a partner to accelerate your FSM rollout and get its benefits ?

We are a unique niche business consulting firm serving Field Service Organisations to maximise their Field Service potentials, for measurable results.

We do it mainly, but not only, along with a Field Service Management (FSM) software implementation that we help you to select for your exact needs and budget, as we are experts in FSM Softwares and as we work in total independence from any FSM software providers.

We have successfully demonstrated how to make a FSM transformation & digitalization project a success, and we are ready to share our practices with your Field Service Organisation and be involved in your project.

With our team of FSM recognised experts with years of field service experience working at Fortune 500 companies, we have so far influenced the way of working of more than 30 000 technicians worldwide.

We operate in the Benelux countries, in EMEA and in South-East Asia.

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What means FSM ?

We are @your (Field) Service !

RADAR ASSESMENT

Audit of your Service Performances

Audit of your FSM project

Business Case with Field Benefits

Recommendations for Improvements

"Sounding Board" for FSM rollout

GET IT DONE

From the selection of the FSM software suiting your needs

from the results of the radar assessment,

we take the lead of your FSM Digital Transformation trajectory

and

we drive your teams until we reach the expected business benefits.

TOUCHLESS SERVICES

We help you define and implement your Touchless Service Strategy

We are an official reseller of

Help Lightning remote assistance app based on Merged Reality,

... allowing to insert the remote experts‘ hands into the camera view !

Your advisor in FIELD SERVICES management 4.0 TECHNOLOGIES

We have a unique knowledge on the market of the main FSM software's and FS 4.0 technologies !

Our Team@your service

Field Service in Motion is a Belgian based consultancy firm dedicated to global Field Service Organisations from various industries: Industrial Goods, Utilities, Consumer Appliances, Chemicals, Transportation, ...

Our international experts, with numerous years of field service experience working at Fortune 500 companies, are based in Belgium, London, Madrid and Singapore.

All our experts have hands-on recognized experience in Field Services Management consultancy, and most of them have Operations management experience, easing the adoption of FS transformation on the field.

Our drive is to actively assist our clients to create business outcomes that are impactful and visible on the Field.

We do it with Expertise, Respect...and Fun ;) and we ensure to maintain a strong Human Touch in all Technology-Driven Service Interactions.

Audit & measurement of current performances, recommendations & proposal of a Field Service Transformation & Digitalization roadmap with Business Case. The “Field Service Radar Assessment” © is a unique methodology and powerful tool to assess your Field Service process effectiveness and highlights opportunities of improvements. We select the best FSM software for your needs.

"We were looking for a partner to guide our european Field Service transformation program. The very specialized expertise of the Field Service in Motion’s consultants gained in global companies is clearly helping us transforming the service offered to our consumers".

Head of Consumer & CX Experience Solutions at Electrolux

"As one of the Key users in this FSM project, I would like to highlight the smooth and professional collaboration with this great team. Nice and honorable to work with you . Top & thanks".

KONE Contact Center manager

"To succeed in this kind of project, you require a mix of consulting skills, deep knowledge of the field operations, structured analyses as well as enough pragmatism to speak the language of the end users. This is undoubtedly the approach of Field Service in Motion."

Solvay Global Supply Chain Excellence Director

What our customers are saying