Get it done: implementation, transformation and roll- out
Field Service in Motion takes the lead of your FSM Digital Transformation traject and drives your teams to reach the expected business benefits.
As a Field Service manager, you know that you should constantly find the right balance between increasing the quality of the services while improving your field efficiency.
You know you have to transform your operations and its culture, and digitalize your processes.
You are tempted to select and implement an FSM-Field Service Management Software to streamline your operations.
As this if the first time you move towards this kind of transformation, you just don’t know where to start, how to build a business case for field digitalization, which FSM solutions is best for you, what processes should be supported by this solution, and, most importantly, how to move your organization to the new way of working and approaching the customer, with a smooth roll-out.
At Field Service in Motion, we find solutions to digitalise your operations for higher value and develop and implement made-to-measure digital fieldprocesses.
You get immediate results
By working with us, you know which FSM Software to select and you have a team of experts partnering with you on the program. You increase your customer satisfaction and consequently increase your sales. Not only the efficiency of your field activities increases, but you are able to develop new services and to create recurrent revenues. You save a tremendous amount of time, you get dedicated advices along the way and you avoid mistakes that will ultimately cost you time and money and will delay the collection of the expected benefits.
Field Service in Motion gets involved
With our broad knowledge of Field Service processes and our ability to deploy FSM software solutions, we lead projects and delivers solutions flawlessly.
For a defined period of Time, Field Service in Motion is part of your company. We work on short term or long-term project depending of the need and the gap to fill.
Working from the results of the Field Service Radar Assessment © and FSM business case, we put our hands in the work and take several roles in your organization such as FSM program management, FSM transformation management, FSM Business Analyst, Advisor to the VP FSM, etc.
FSM Program Management:
We help define the vision. We choose the best FSM software according to you needs & ambition. We closely follow the project at every stage. We manage the day-to-day and we follow up with the different teams and stakeholders involved in the project: board members, Operational managers, FSM IT integrator, data collector, process analyst, change manager, etc. With this helicopter view and our knowledge, we lead smoothly and efficiently your FSM project.
Field Service Transformation Manager:
That role makes sure everything gets done. He speaks with the technicians, the supervisors and the planners and he organises training, he explains the changes, he constantly listens the voice of the customers, the voice of the technicians and the voice of the planner to see how to improve the solution and how to get align to the new process model. He helps to align with the culture and the values implied by the changes.
Field Service Business Analyst:
He acted as the perfect interface between Service Business and IT, making sure they understand each other. As technology evolved, he made sure Field Service interfaces are up to date and fit end-user needs. He is able to bring valuable inputs as he perfectly knows the systems and he understands business processes. He finds solutions to digitalise your operations and brings made-to-measure digital processes.
Advisor to the FSM Program VP:
As a new VP FSM needs knowledge of the FSM options, we take the role of adviser, showing the options, explaining the mistakes to avoid and open room for acceleration. We helps you to make the right decision along the way and tale responsibilities.
Successful digital transformation with Field Service in Motion
Numerous years of Field Service experience makes us a unique consultancy boutique in the Field Service Management area. We are able to share best practices to accelerate adoption and benefits realization of any FSM digital transformation journey.
Success in Field Service Business depends upon excellence in your daily operations. With well-defined processes and the right software, you will experience increased productivity and will be able to scale your operations rapidly and effectively.
If you are ready to get things done, we are at your (field) service.