3 unique services
for Better, Faster, Cheaper .. .and Happier's
Field Service operations
Typical Business case : moving from a “paper based decentralized” FSO to a “Digital, Centralized and well Controlled” FSO
increases Efficiency & Satisfaction in 4 areas
+20 % Planning efficiency,
with better data & job preparation, and with intelligent resources optimization .
+15 % Execution efficiency,
with key infos available offline, data & time collection & new performance management
+15 % Back-Office efficiency,
with automation & simplification of administration & reporting.
+ 10 % Customer Satisfaction &
+ 10% Employee Satisfaction,
with faster & smoother resolution and with a reliable & user-friendly mobile solution
For immediate tangible results of your Field Service efficiency
Most variables could be optimized (semi-)automatically to reach several objectives, mainly being to:
Ensure that an available technician with the right skills, and attitude, is sent to the right place, with the rights spares and tools, for a "first time right" intervention
Respect customers contracts Service Level Agreement’s (SLA’s)
Minimize equipment’s downtimes
Communicate in real time with the customers and the back-office
Our Field Service transformation methodology
Putting the right FS digital foundations in place and getting tangible and visible benefits in the field and for the customers requires a dedicated and structured approach, taking into consideration the radical changes in the way to operate.
Thanks to our long experience in the area, and thanks to the best practices we have collected and packaged when collaborating with many local and global FSOs and that we have packaged in our FS transformation methodology, we can ensure visible results in terms of operational efficiency and customer (and employees) satisfaction in the shortest period.
We can ensure visible results in terms of operational efficiency and customer satisfaction in the shortest period.
Efficiently managing a team of service technicians to offer the best service to customers and end-users with the highest operational efficiency is a complex equation to solve, as it requires to constantly optimize many variables, touching the processes, the organisation, the governance and the technology.