Typical Business case : moving from a “paper based decentralized” FSO to a “Digital, Centralized and well Controlled” FSO  

increases  Efficiency & Satisfaction in 4 areas 

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+20 % Planning efficiency,

with better data & job preparation, and with intelligent resources optimization .

+15 % Execution efficiency,

 with key infos available offline, data & time collection & new performance management   

+15 % Back-Office efficiency,

with automation & simplification of administration & reporting. 

+ 10 % Customer Satisfaction &

+ 10% Employee Satisfaction,

 with faster & smoother resolution and with a reliable & user-friendly mobile solution

Our Services

For immediate tangible results of your Field Service efficiency

Most variables could be optimized (semi-)automatically to reach several objectives, mainly being to:

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Ensure that an available technician with the right skills, and attitude, is sent to the right place, with the rights spares and tools, for a "first time right" intervention

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Respect customers contracts Service Level Agreement’s (SLA’s)

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Minimize equipment’s downtimes

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Communicate in real time with the customers and the back-office

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Our Field Service transformation methodology 

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Putting the right FS digital foundations in place and getting tangible and visible benefits in the field and for the customers requires a dedicated and structured approach, taking into consideration the radical changes in the way to operate.

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Thanks to our long experience in the area, and thanks to the best practices we have collected and packaged when collaborating with many local and global FSOs and that we have packaged in our FS transformation methodology, we can ensure visible results in terms of operational efficiency and customer (and employees) satisfaction in the shortest period.

Touchless services