Field Service Processes, Technology & Change expertise

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Field Service Transformation & Digitalisation Programs​ requires a dedicated approach

We have actively participated in multiple FSM digital transformation projects in global companies, impacting more than 30.000 field technicians globally. We take several roles in our customer's FSM program : FSM program mangement, FSM transformation management, FSM Business Analyst, Advisor to the VP FSM, etc.  Thanks to numerous years of field service experience, making us a unique consultancy boutique in this area, we are able to share best practices to accelerate adoption and benefits realisation of any FSM digital transformation journey.

Field Service Transformation & Digitalisation Programs​ requires a dedicated approach

We have actively participated in multiple FSM digital transformation projects in global companies, impacting more than 30.000 field technicians globally. We take several roles in our customer's FSM program : FSM program mangement, FSM transformation management, FSM Business Analyst, Advisor to the VP FSM, etc.  Thanks to numerous years of field service experience, making us a unique consultancy boutique in this area, we are able to share best practices to accelerate adoption and benefits realisation of any FSM digital transformation journey.

Field Service Management (FSM) Softwares and others FS 4.0 technologies have no secret for us​

We have worked with the major FSM Softwares, while always staying independent from softwares providers and integrators.  As we are constantly analysing and monitoring the capabilities of the main FSM softwares, we are therefore very well postionned to guide our customers in the selection of the best FSM softwares fitting exactly their current and future needs.  We are also specialized in advising and getting all business benefits from the others FS 4.0 technologies, like AR/MR remote assistance, AI for better resources planning and parts prediction, IoT & Digital Twins. 

Maintaining a strong Human Touch in all Technology-Driven Service interactions is our constant focus

Field Service will always be a "People Business”. Even if automated maintenance and remote assistance will decrease the number of on-site visits and face-to-face interactions with the customers, we are always advising in our FSM digitalization projects to keep the right level of qualitative & easy interactions with customers and effortless experience for the technicians and the planners.  We are convinced this is  major differentiators for "Best in Class Customers experience" and  for "Best-in-Class Technicians & planners experience", also to keep & attract talented FS employees.