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We assist Electrolux Europe in the development and rollout of their new Field Service Management model, consisting of aligned processes and FSM IT solutions to be rolled-out in 15 countries in the next four years, transforming the way Electrolux service business will approach their consumers, and aiming to implement one of the best-in-class consumer experience, as well as user experience, system performance and improved technician- and back office productivity on the market supported by IFS FSM cloud, ServicePower and SAP.
We support client's operations in streamlining their service business processes across EMEA along with the implementation of ServiceMax FSM software in more than 30 countries and 5.000 field technicians. We act as ‘Product Owner’, providing advisory to IMPROVE the existing template, as “Senior Business Analysts” making the link between the countries and the HQ, and as ServiceMax/SalesForce technical architect to support the integration with multiple ERP’s.
We assist the ELIA Assets management team in their Field Service digitalization and transformation program: detailed business case with expected benefits with our « Field Service Radar Assessment»©, functional scope for RFP, user stories, review and challenge of the FSM vendors.
With our expertise in Field Operations WorkForce Optimization of the field technicians and inspectors, we review and assess the approach to a future centralized Workforce planning tool in term of processes, data flows, IT architecture and overall feasibility of the initiative.
With a team Field Service experts, we perform the « Field Service Radar Assessment»© from the Nagara Methodology to identify the hidden potentials of the service division of KRONES France-Belgium-Algeria, and we proposed a transformation program to improve productivity, customers satisfaction, and employees satisfaction. As a second mission, we propose and implement a new organization, new practices, new governance, new KPI model and a better culture of "Service Excellence".
We lead the Field Service Management Transformation coming along with the global rollout of Sales Force FSM in the piloted country. We also advise the Global Team on best FSM practices for accelerating the success of the global FSM program. Previously, and as a Global Process Owner for Field Maintenance & MT Member, we developed and rolled -out the first KONE Field Service Operating Model (globally aligned processes supported by a global FSM program), which resulted globally in streamlined maintenance organization and improved performance.
We assist Sibelga in changing its field processes and tools for managing assets and works, through the implementation of an integrated FSM solution (Salesforce Field Service Management) for the planners and the technicians (>400 p). Our business analysts are clarifying the need from the business, translating to the IT team, taking care of the testing, the training and the adoption by the end-users. Our FSM Project Manager leads one part of the transformation program.
We lead the Field Service Management Transformation & Digitalization Program in the leading BeNeLux player within the Inspection business, supported by the Digitalization of the Operations (>1300 users) and the roll-out of Microsoft Dynamics 365 CRM for Field Service FSM Software (planning optimization, dynamic check-lists, automated reports), for profit improvement, focusing on growth, value for the customers & all employees, and efficiency.