Visible results in terms of operational efficiency and customer satisfaction in the shortest period.
Efficiently managing a team of service technicians to offer the best service to customers and end-users with the highest operational efficiency is a complex equation to solve, as it requires to constantly optimize many variables, touching the processes, the organization, the governance and the technology.
Field team efficiency
We focus on optimizing the Planning, & Scheduling of your jobs. By centralizing the planning with better data (assets base, estimated time of execution», maintenance plans, skills,...),better spares visibility & preparation by optimizing the routes, minimizing travel times and overtime, combining jobs… we make sure that you send the right technician to do the job.
We streamline the Execution, by providing off-line mobile apps, access to knowledge information, guidance through checklists, van stock management, timestamping… to make sure your technician can get the job done.
We make sure that your Back-Office will gain efficiency in time spent by automating customer reports and invoicing proposals, set up sales leads' notification, outsourcing of activities… so that they can focus on value added activities.
Customer & Technician satisfaction
We will take care of increasing your Customers Satisfaction by improving the planning of the jobs, shortening the lead time for interventions, increasing the first-time right resolution and eliminate missed visits.
We keep our ears to the ground and implement a constant feedback loop with your employees, to integrate their feedback in the transformation to make it a success for and with them so that they remain true ambassadors to your customers.